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Howard Goldberg, VP of Customer Solutions for Plymouth Rock shares his thoughts and lessons for delivering leading edge customer experiences for insurance.
As the VP of Customer Solutions for Plymouth Rock, and an insurance industry veteran, Howard Goldberg has seen a few things in his career. With the customer experience being driven by many external factors and expectations Howard shares some lessons and insight into how the insurance distribution channel can find and build a better experience for customers with technology, interaction, content and services.
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