Episodes

Pete and Curt breakdown day two of the  #IBAO2020 virtual convention discussing the CEO panel featuring Economics, Intact, Wawanesa, and Travelers as well as clips and thoughts from the insurer town halls.  It was a different kind of convention this year but IBAO pulled it off and there was more th…

Day 1 from the IBAO #Empowered virtual convention got off to an amazing start with smooth music from DJ Steph Honey and then delivered great content on the state of the industry, Ontario broker technology and recruitment and retention strategies.  Pete and Curt breakdown the day and content with hi…

It wasn't just brokers and agents who had to make a pivot to a virtual service model, professional associations did too and Brett Boadway and Norah Black from IBAO share their journey.  The Empowered conference is IBAO's 100th and it's going on in full form in a virtual model and it's as dynamic as…

Insurance brokers and agents want real-time transactions and Tom Reid has come on board with IBAC to ensure the industry crosses the finish line.  Tom shares his journey from entering the industry to becoming an executive while explaining how the future of broker-insurer connectivity will arrive an…

Change isn't easy, especially when it's unexpected and forces the shuttering of the entire way an industry does business but that's what Joseph Carnevale took on this year as IBAO President.  In this episode Joseph talks about how to pivot, what it means to care in a de-personalized insurance world…

Claims can go wrong but what happens if you suspect that a claim might not be what it seems?  You might hire an investigator, some one like Dorian Bond, who can help figure out what's going wrong.  Dorian joins Curt and Pete to discuss how brokers and agents to pick up on fraud and explains what le…

Home security is changing from an old tech reactive model to a new age proactive system that integrates far beyond the traditional monitoring station.  Dhruv Garg drops by to explain how Kangaroo and its connected systems will change the way insurance looks at home security and why its value propos…

Telling a story is never easy, but telling a story about insurance is even harder but Charles Alexander knows how.  Insurance can scare consumers into purchasing but it can also educate them into purchasing the right coverage, coverage that agents and brokers struggle to explain in the sales proces…

Is there anyone more energetic in the insurance industry than Bill Pieroni?  If so we haven't recorded with them yet.  However, after talking with Bill you don't just feel energized, you are informed, educated, and empowered with a new understanding of insurance knowledge.  As the CEO of ACORD Bill…

Outsourcing is not a dirty idea anymore, in fact it's far more common in the insurance industry than we think and Daniel Ramsey, the CEO of My Out Desk will explain how his company and services allow for back office efficiencies.  Daniel explains how using an external service of trained and license…

Have you ever wondered how the IBAC president looks at the insurance industry and its current state of change?  Kent Rowe joins Curt Wyatt and Pete Tessier to talk about what he sees and how IBAC is addressing and manager change for almost 40,000 independent insurance brokers. From data exchange an…

Education is the key to opportunity and any professional never stops learning through their career and Peter Hohman, CEO of the Insurance Institute if Canada joins Curt and Pete to discuss the importance of education.  The IIC does more than prepare people to be agents or brokers, it serves all fac…

Insurance professional, author, and so much more, Bryan Falchuk joins Curt and Pete to talk about his new book, The Future of Insurance: From Disruption to Innovation.  Bryan's insight and research shows how it's not just technology that's evolving the industry but new ways of thinking in all ares …

Coalition Cyber is a different kind of insurance company and company co-founder Joshua Motta explains how his approach is via risk management not tech solutions.  Certainly there is technology involved but the way Coalition provides value and coverage to insureds is different and unique.  Joshua ex…

It's rare a guest comes back so fast but Tom Super was far too interesting and informative to not continue with his insights.  Consumer data is always hard to understand and Tom with JD Power share information and what they have learned about the insurance-buying consumer.  It's not easy managing c…

Have you ever wondered what the underlying traits of successful insurance businesses are?  Rick Bauman from IC3 joins Curt and Pete to discuss how a passionate workplace leads to a successful culture. Rick brings his years of wisdom and experience to the podcast to give back some information and ex…

The insurance consumer is changing and no one knows that better than JD Power the leader in consumer data and analytics. Tom Super, head of P&C insurance for JD Power, joins Curt and Pete to talk about what's influencing consumers with insurance purchasing decisions and what kind of experience they…

Back for a third appearance, social & content marketing expert Alyson Shane discusses how reaching new customers is changing due to the pandemic.  Insurance has always been a difficult product to market and by touching on various media platforms Alyson explains how different tactics, some new and s…

Artificial Intelligence is still a developing technology within in the insurance industry but the misconceptions are gradually disappearing.  Joe D'Souza the founder and CEO of Pro Navigator wants to make those misconceptions disappear for ever and he's well on his way to doing so.  With a new prod…

Stuart Bruce is more than a CEO, he's a an entrepreneur who is driven to make the business experience better for everyone from owners to customers and it all revolves around the payments process.  Stuart and First Canada are leading the way when it comes to payments options for customers and insura…

Syd's more than fun, she's dynamic and cool and she's some one you want to sit down and chat with, often.  She joins Pete and Curt to talk about how and what insurance brokers should be paying attention to when it comes to data.  Her insights are the leading edge of where the use of data to deliver…

The generation shift is real in the insurance industry but who is the shift moving towards?  The next generation isn't necessarily a problem as much as they want to adopt solutions soon. This episodes features @InsuranceGenY an smart but anonymous person in the insurance Twittersphere.  He works in…

Cannabis has been legal for 18 months but there's still many unknowns about the business and insurance.  Scott Treasure and Scott MacInnis from Excel Insurance Group came on the show to discuss how they went about building an insurance solution not just for the producers and retailers but all the o…

Sonia Johannson is not any HR professional, she specializes in how insurance professionals can understand how their offices and teams can best function.  Insurance agents and brokers are undergoing a transformative industry shift with technology and now with remote working- how do you measure their…