Episodes

Perhaps we should listen to millennials in the insurance industry and Curtis Killen, President of KBD Insurance in Montreal is as good a reason as any.  They look at things differently like hiring tactics, lead generation, automation, and insurer relations to name a few.  However, there's also a bl…

Cyber insurance is not new but it's not widely accepted and understood.  Jack Kudale CEO of Cowbell Cyber explains where the market is headed and how it's evolving when it comes to threat vectors and industries.  Furthermore Jack explains how cyber risks can be rated in real time and where the inte…

The Insurance industry doesn't need any more UBI solutions, or does it?  This episode features Sahas Katta, CEO and co-founder of Smartcar.com and he sees the world of automobiles, insurance, drivers and data differently.  Smartcar is not simply a data aggregator for interested parties, it's the be…

The insurance industry is focussing on Covid-19 just like all other industries and nowhere is there more pressure for answers than with commercial insurance professionals.  Cole Leitch and Chantelle Markus from Avant Insurance were kind enough to record an episode to provide advice and guidance in …

A quick discussion from 3 brokers, and IBAO on some advice and thoughts for dealing with your insurance business and COVID-19.  This is not a regular episode but something to be shared so that you can find some help, guidance, and support as insurance professionals navigate what to do when it comes…

The insurance industry is not the easiest one to sell as a career but it can be one of the most rewarding.  Recruitment and retention is difficult at the best of times so how do insurance professionals fill the talent pipeline?  Page Forron and Bettina Urban from McConville Omni Insurance might hav…

Usage-based insurance is not a new concept but telematics has evolved and Ryan McMahon, VP of Insurance for Cambridge Mobile Telematics explains how.  The technology has moved way beyond plugging something into the OBD II port in a car and now uses bluetooth connected tags to prove near real-time d…

Talking to a chat bot should not be this fun but Avdhesh Sexana, the founder and creator of the Friendly Agent Chat Bot, explains what so many within the insurance industry don't understand about the technology.  Chat bots aren't just about backend AI, they are about front end lead generation and s…

Claims service is when insurance matters most but the often overlooked part is how to make the payment of claims efficient.  Jeff Brown, the President of Vpay, explains how their service solves so many problems for the payee and the payer with the use of the 'V card'.  It's not just about transferr…

Broker technology comes in many forms but Sherif Gemeyal has been a pioneer in the next phase of the customer-facing insurance experience.  Sherif and Marnie Osborne share their experience with how the broker distribution channel is changing and where they see the biggest opportunities for insuranc…

There's a perception about the mutual insurers but John Taylor, CEO of OMIA, is ready to dispel it.  These aren't smaller companies filling a niche, rather they are a group of long-standing innovators that have served segments of the economy developing products and solutions for over 100 years.  Jo…

All corporations are using social responsibility as part of their brand value but no on within the insurance industry does it like Aviva.  They started with the Aviva Community Fund and have now moved on to a new cause, Take Back our Roads.  This cause is bigger than simple road safety, its about e…

AJ Altman, the CEO and founder of Hover is happy to change the parts of the insurance industry, in fact he's inspired to do so for all the right reasons.  AJ has a incredible story about inspiration and risk and not how to look at risk as insurance professionals do. He also shares his fears and how…

It's one thing to talk to a company developing AI technology but to talk with their key customer is another thing but that's what happened in this episode when the co-founder of Boost AI, Henry Vaage Iversen and the Business Efficiency Lead from Tryg, Benjamin Alex agreed to record.  This was a tra…

Innovation does not have to come from the 'big guys' when it comes to insurance companies and Val Fehr, CEO of My Mutual Insurance is proof.  Val's beliefs formed a long time ago and once the chance arose was able to put them into place to create a flat management style operation that puts people f…

Insurance sales always seemed complicated until Mark Evans from Standard Sales reached out.  As the guest on this episode, Mark explains how creating the right experience with innovative touch points, value mapping the customer experience, and thinking how you can transform your customers are all t…

Insurance can be seen as a ruthless business and at times it is, but David Ferreiro from USI Insurance Services has a different view.  David explains how brokers can insure to their values and how empowering the next generation to see that possibility can bridge the divide between the old guard and…

While insurance regulation may not be the most glamorous subject the new regulator for Ontario's FSRA branch Tim Bzowey might be able to change that perception.  With IBC's Don Forgeron asking the questions Tim explains his philosophy, his views and how a regulator can serve as an advocate for all …

Recruitment and holding on to talent is everything in the insurance industry right now and the IBAO 2019 Convention delivered the "Talent Pipeline" Tip Talk.  This talk featured three leaders around talent and the insurance industry: JOHN MCNEIL – PROGRAM COORDINATOR & PROFESSOR, HUMBER COLLEGE, IN…

A round table discussion featuring 5 of Canada's top insurance companies executives including:  Carol Jardine, Rowan Saunders, Bob Tisdale, Heather Masterson, and Louis Gagnon.  With two sessions featuring commercial and personal lines subjects the 'podcast' put the executives on the hot seat to di…

Fresh off Canada’s 2019 Federal Election mid-October, Ginny joins us to explain how election results will impact both Canada and the province of Ontario, focusing on the implications to small and large businesses and the broader insurance industry. Having worked at Queen’s Park as party organizer f…

For many Canadians, the impacts of climate change are associated with the Arctic or low-lying tropical Pacific islands flooded by rising sea levels—a mindset that causes complacency and unpreparedness as Canadian households become increasingly vulnerable to the effects of climate change. In this ta…

Marketers have shifted from mass to millennial—a generation in the thick of life’s biggest moments, claiming their position as head of household—and every brand is competing for their attention. Learn Andrew’s winning formula for millennial engagement based on his research and experience working wi…

Almost live from the IBAO 2019 convention in Toronto is the recap of the BIP talk guests featuring The Water Brothers on climate change, Andrew Au on marketing to millennials, Ginny Roth on the federal election and political action, Tim Bzowey on regulation and John McNiel, Trevor McIntosh and Page…